Frequently asked questions
Can I take my knife on the plane?
Not in carry-on baggage. Please pack it in your checked baggage. We give you a case for it.
Can I take the chopsticks on the plane?
Yes, chopsticks are fine in carry-on baggage.
How old do you have to be?
Knife sharpening is for ages 6 and up; chopstick making is for ages 5 and up.
I am left-handed. Is that OK?
Yes. Our knives are double-bevel, so they work for both left- and right-handed guests.
Do the staff speak English?
Yes. Our staff guide you through every step in English, and we show each step by demonstration, so it is easy to follow.
Can I leave my luggage?
Yes, free for up to 3 hours on the day of your experience.
Can I book on the same day?
Yes, if there is availability. Online booking closes between 15 minutes and 3 hours before the start, depending on the booking site.
What is the cancellation policy?
It follows the policy of the site you booked on. On GetYourGuide, cancellation is free up to 24 hours before.
Where are the knives made?
At our own factory in Sendai, Miyagi.
Is there parking?
No. Please use a nearby coin parking lot.